From GP surgeries to hospitals, across every department and discipline, the NHS continues to be in crisis. Backlogs aren’t getting smaller, digital transformation is slow, and waiting lists are perpetually increasing. Despite this, Trusts are reluctant to invest in smarter, faster, more flexible ways of working – and it’s easy to see why.
Historically, Trusts have been burned by technology that creates seemingly endless costs without delivering real, measurable value. What appears to be a cost-effective choice now can all-too-often spiral out of control and cost significantly more than expected. While initial investment or subscription fees are within the budget, the expense of implementation, training, and managing adoption undermine the promised value of the software or hardware.
These hidden costs are sadly common and, in some cases, woven into the business model of technology providers. But the true price isn’t just financial – it’s in how these costs affect patients.
What are the potential hidden costs of speech recognition?
Any on-premise technology comes with inevitable hidden costs. These unavoidable expenses may include infrastructure and IT changes, manual implementation and testing, procuring new devices, and ongoing management and maintenance costs, whether they involve your own IT teams or an external provider. Quickly, the per-user licence fee becomes just one part of your overall costs.
In theory, cloud-hosted technology should mark an end to hidden costs. However, the reality of this is largely dependent on the specifics of your chosen solution.
Frequently, cloud software will still require specific equipment. In the case of speech recognition, this could include specific microphones or headsets. Some providers also charge implementation and training fees in addition to your licensing costs. Even if a provider doesn’t charge these fees, you may need to invest in compatible hardware – many solutions are restricted to certain platforms and operating systems.
Finally, usability and intuitiveness play an important role in the cost of your solution. If a speech recognition solution is difficult to use, constantly inaccurate, and frustrating for your users, this creates a very real financial cost in terms of lost productivity, stressed medical professionals, and a negative impact on your patients. In part, these are the financial consequences of a ‘top down’ solution – one where the benefits to your users aren’t clear or desired, so onboarding and widespread adoption take months or even years.
How hidden costs affect practitioners and patients
The appeal of medical speech recognition is simple: improve the workload and daily routine of clinicians to improve the experience of patients.
The way people capture notes is a prime area for reinvention – and one where the benefits can be numerous. Manually typing reports, or waiting for slow secretarial manual transcription adds time to the patient journey. Checking transcription and retyping into clinical systems can slow this journey even further. The amount of time potentially wasted directly correlates to the frustration of medical professionals, the size of the backlog, and the outcomes patients can expect.
Crucially, hidden costs and complexities directly affect patients. The HSJ recently reported a Trust’s admission that ‘patients suffered harm’ due to the huge follow-ups backlog. Meanwhile, data from The Telegraph shows the number of patients waiting to start treatment in England is 7.7 million and growing. Trusts need an urgent intervention and change to ways of working and reporting. A slow, expensive implementation process only creates yet another delay – another drain on resources that takes away from positively affecting patient outcomes.
Medical speech recognition with no hidden costs
In the most objective terms, Augnito Spectra is cloud-hosted, voice-driven AI speech recognition with no hidden costs. Augnito Spectra runs on your existing desktops, tablets, smartphones and MacOS devices. It’s implemented fast with no need for on-premise infrastructure nor IT changes. And our emphasis on ease of use removes the hard-to-estimate cost of training and driving adoption. Users simply take a guided demonstration or click the solution’s own Product Tour button and get started straight away on any device they want.
At the same time, Augnito Spectra is designed to keep costs down over time. With over 99.9% accuracy for any accent and many medical specialities, Augnito eliminates the hidden costs of checking and proofing reports. And with a voice-driven AI engine, Augnito continually evolves – whether you’re adding new words like new drug names, or receiving free, constant updates as we introduce new features. You can see some of our latest updates in this short video.
Augnito Spectra delivers industry leading speech/voice recognition without hidden costs – and, as a cost-effective, intuitive to use, and accurate option, the benefits are easy to see.
Learn more about Augnito
See how Augnito Spectra is already delivering transformational value – with no hidden costs – for medical professionals across the UK. Request a demo to try Augnito Spectra for 7 days and see the benefits for yourself.
In healthcare, new technology always seems to be promising a faster, smarter, better way of working. Solutions claim they’ll save you time and remove your stress, all while improving outcomes for patients and making their journeys more seamless. But those promises all need to be balanced against a simple, more pragmatic reality: budgets are always limited in the healthcare ‘business’.
Recently, the business of healthcare has been in the spotlight. With rising costs and widespread strikes for NHS workers with more on the horizon, there’s more pressure than ever to spend money effectively. Crucially, this doesn’t mean ceasing all spending. It means targeting your budget where the impact – on healthcare professionals, patients, and outcomes – will be biggest and where the value will be most effective.
With the NHS in crisis, now is the time for change: from overworked professionals burdened by manual reporting to a more agile, flexible way of working. And that transformation doesn’t have to mean huge investment, changes to your IT infrastructure, or expensive training.
The demands on healthcare have intensified
Waiting lists are increasing, hospital bed capacities are shrinking and, according to data from the British Medical Association, the average GP is responsible for 17% more patients on average compared to 2015. Accelerated by the pandemic, the healthcare needs of the UK have dramatically shifted in the past few years. It’s only natural, then, that the way healthcare professionals work needs to shift too.
However, healthcare in general is reluctant to invest in new technology. In a recent study by BT, 49% of NHS staff said the standard of technology at work was a source of stress. But while 29% strongly agree that innovation is hamstrung by a lack of funding, 37% identified cultural resistance to change as a significant barrier.
With this in mind, understanding the true value of new technology is key. The only way to overcome cultural resistance is with an objective approach – one that pits costs and price against value, reconciling the expense of a given technology with the impact on staff and patients.
Measuring the price and cost of AI-enhanced speech recognition
The healthcare industry has generally been willing to invest in AI, but Deloitte identifies the need to measure return on investment as key to continued transformation. AI-enhanced speech/voice recognition (instant digital transcription) gives users a faster, more flexible way to report and capture notes, including direct dictation into existing clinical workflows and applications. This has the potential to deliver a measurable return by saving a considerable amount of time and empowering staff to work efficiently – without compromising accuracy.
Augnito Spectra, our clinical speech recognition software, costs £576 (including VAT) per user, per year. With an average of 260 working days, that’s just £2.22 per day. Given that Augnito Spectra saves on average one hour a day – an hour that brings with it an implied cost – that’s a considerable return on investment. At the same time, Augnito has a positive impact on overworked users, improving not only performance and effectiveness but engagement, and retention. Compared to the costs of missed days due to stress or, worse, having to find someone new when people reach their limit and leave healthcare, Augnito is a significant saving.
For a few pounds per day, Trusts can empower their clinical professionals to work at their best. And that ultimately enables better healthcare outcomes for clinicians and medical staff and for patients – the most valuable output of all.
A speech recognition solution designed to create value
£2.22 per user, per day. That’s less than a pack of Nurofen (and other brands) to fend off the headache of slow, time-consuming reporting. It’s even less than a box of plasters to patch over the workload problem until people leave the healthcare sector.
Augnito Spectra also goes further to create value for your clinical staff and organisation. Designed to go wherever your people do, it includes:
• Mobile speech recognition on iOS or Android devices
• Seamless cloud-based notes, available on any device
• MacOS, Windows and web browser access
• Support for remote workers and sharing reports with different clinical systems
Learn more about Augnito
See how Augnito Spectra is already delivering transformational benefits – and measurable value – for medical professionals across the UK. Request a demo to try Augnito Spectra for 7 days and see the benefits for yourself.